Shipping & Returns
Delivery is included in the price for addresses in the European Union. Returns within 14 days.
Shipping
Delivery is included in the price. The price shown on a piece already covers sending it to you: nothing is added for delivery at checkout.
We deliver to addresses in the European Union. If you would like a piece sent somewhere else, write to us at orders@quenby.eu before you order, and we will tell you whether it can be sent there and what it would cost.
Each piece is sent directly by the artist who made it, so dispatch and delivery times vary by artist and their location — see the piece's page for details where available. You'll get an email confirmation as soon as you order, and a follow-up once your payment is confirmed and your order is on its way.
Returns
Not right for you? You have 14 days from the date of delivery to request a return — contact us at orders@quenby.eu with your order number and we'll arrange it with the artist. Send the item back in its original, unused condition and we'll refund the full price you paid within 14 days of you telling us you want to return it. We may hold the refund until we've received the item back or you've shown us proof that you've sent it, whichever comes first.
Return shipping is paid by the customer, except where the item arrived faulty or wasn't what you ordered — contact us first in that case and we'll sort it out at no cost to you.